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Sales - Rental Services Rental Counter Representative Level I - Michigan

Overview
Position duties include but are not limited to: coordinating the inside counter sales and rental of new and used equipment within the assigned branch to achieve profit goals. The candidate will also be responsible for contract administration, general filing and data entry.
Responsibilities
Develops high output rental and sales of machinery.
Rental contracts: including closing, distribution via mail or email and invoicing and collection payment on cash customer accounts.
Sorting mail
General filing
Conveys the highest quality customer service to all buyers and clients.
Works with other rental coordinators, branch managers, dispatchers and shops to ensure the completeness of all paperwork and contractual agreements.
Maintains a safety conscious work environment both inside and outside of store.
Answers in-coming customer phone calls quickly and efficiently.
Assists with walk-in customers, outside sales force and other departments and works with dispatch to ensure rental orders are completed "on time".
Writes return tickets and does billing, and files it in the proper place.
Performs related duties as assigned by supervisor or Branch Manager
Qualifications
Knowledge, skills and abilities typically acquired through a high school education.
Familiarity with surrounding areas would be helpful as well as the ability to read and understand maps of the city and surrounding areas
Excellent interpersonal and customer service skills
Excellent communication skills, including verbal, written, non-verbal, listening and presentation skills
Excellent analytical skills such as problem solving and the ability to interpret policies, procedures and guidelines
A complete knowledge of the market and the product with the ability to discuss the technical aspects of machinery such as aerial lifts, welders, generators, light towers and heavy machinery
Strong skills such as creative thinking, decision making and goal setting
Computer skills, including experience using Microsoft Office software such as Word and Excel
Must be able to lift 70+ pounds on an as needed basis in order to assist customers with products
Must be able to operate all equipment safely
Must be available to work overtime and weekends
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)



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