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Customer Service Representative, Materials

Eaton?s Vehicle Group North America division is currently seeking a Customer Service Representative to join our Materials team. This position is based at our Galesburg facility.
The Customer Service Representative serves as the customer?s advocate within Vehicle Group OEM or aftermarket customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. In this role, you will provide efficient and effective order management that provides on-time and complete shipments of products; this is achieved through monitoring customer requirements, problem resolution and communicating effectively. You will also review inventory availability and coordination of shipments with Eaton manufacturing sites or distribution locations.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It?s where bold, bright professionals like you can reach your full potential?and where you can help us reach ours.
+ You will lead communication between customer and Eaton regarding order management, shipments, product return approvals and resolving operational issues and customer complaints.
+ You will coordinate work requirements with CSR team to ensure customer expectations are met with the highest level of integrity, quality, and urgency. Provides back-up for other CSRs as required.
+ You will utilize reporting tools and data analysis in decision making to develop the best solution for the customer and Eaton.
+ You will participate in sharing objectives and implementation of customer focused initiatives.
+ You will ensure initiatives are actionable within the constraints of Eaton and customer systems and processes.
+ You will maintain a proactive team approach to problem solving and problem resolution.
+ You will have the opportunity to represent the customer support team both internally and externally.
+ You will effectively escalate issues, problems and proposed solutions to leadership.
+ You will communicate customer requirements at all levels in the organization.
+ You will participate in customer interface such as presentations, meetings and customer visits.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we ? as individuals and as a company ? are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Qualifications
Required (Basic) Qualifications:
+ Bachelor's degree from an accredited institution
+ Minimum of two years of experience in customer service, material planning, logistics, customer scheduling, or related field
+ Must be able to work in the U.S. without sponsorship now and in the future
+ There is no relocation benefit for this role. Candidates must reside within 50 miles of the Galesburg, MI facility.
Preferred Qualifications:
+ Bachelor's degree in business, supply chain, or engineering preferred
+ Experience with Oracle ERP strongly preferred
+ Experience working in a Materials or Operations role in a manufacturing environment is a plus
Position Success Criteria :
+ Position may require travel (up to 10%) to customer locations, plants or distribution locations.
+ Position requires a strong sense of urgency in order to respond in a timely fashion to customer requests and problem resolution. May also include support beyond normal business hours.
+ Position requires a unique accountability level, both daily and long-term, that is critical to customer perception regarding Eaton?s delivery performance and overall abilities to utilize industry standard communications and electronic (EDI) transactions which are requirements of doing business in the OEM channel. Any lack of response is directly correlated with lost business.
+ Strong Analytical and problem solving skills, ability to take action based on the analysis of facts and ability to understand customers systems and how they interface with Eaton.
+ Ability to act independently with minimal supervision.
We make what matters work. Everywhere you look?from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day?you?ll find one thing in common. It all relies on power. That?s why Eaton is dedicated to improving people?s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We?re ethical, passionate, accountable, efficient, transparent and we?re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Supply Chain / Logistics
Region: North America ? US/Puerto Rico
Organization: VEH Vehicle Group
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


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