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Aftermarket Sales & Accounts Manager-Technical Call Center

Eaton?s Vehicle Group
North America division is currently seeking an Aftermarket Sales and
Strategic Accounts Manager-Technical Call Center to join our team.
This position is based at our Galesburg, MI facility.
The Aftermarket
Sales and Strategic Accounts Manager is responsible for developing a sales
center of excellence culture within the Roadranger Customer Experience Center,
which results in aftermarket sales growth and an enhanced portfolio of service
solutions for strategic accounts and partners.
The manager will optimize the efficiency and productivity of the
customer experience center and demonstrate his or her ability to outgrow our
end markets with aftermarket sales, promotions, upselling, and proactive sales
campaigns. In this role, you will be responsible for managing call center
customer experience coordinators (CEC?s), administering performance
evaluations, managing work schedules, and providing feedback and coaching to
customer experience employees. The manager will ensure employees display
excellent customer service, professional presence, collaborative style,
technical aptitude.
Making
what matters work at Eaton takes the passion of every employee around the
world. We create an environment where creativity, invention and discovery
become reality, each and every day. It?s where bold, bright professionals like
you can reach your full potential?and where you can help us reach ours.
Making what matters
work at Eaton takes the passion of every employee around the world. We create
an environment where creativity, invention and discovery become reality, each
and every day. It?s where bold, bright professionals like you can reach your full
potential?and where you can help us reach ours.
+ You will drive Aftermarket sales and outgrow our end
markets
+ You will create customer value with increased service
solutions and tiered services
+ You will develop quantifiable value propositions to
enable the sales team to be successful in growing the business and
assuring outstanding customer satisfaction
+ You will negotiate contracts and manage strategic
accounts/partners
+ You will contribute to the development of pricing and
commercial terms and condition
+ You will achieve customer expectations, department and
divisional goals and objectives
+ You will collaborate with other Eaton team members to
create a greater value for the customer
+ You will partner with Roadranger Field Marketing to
define, influence, and drive product improvements in the business
+ You will build positive relationships at all
organizational levels internally and externally to communicate, motivate
and influence change
+ You will develop a robust product strategy that
includes explicit understanding of current/future targets for market
share, competitive positioning, product function and pricing
+ You will monitor market dynamic, including customer and
competitor development, technologies and recommends strategies to
management as appropriate
+ You will integrate voice of the customer into business
planning
+ You will analyze and interpret reliability data to
create new services and offerings
+ You will identify, communicate, and publish call center
and customer wins to the organizat
+ You will interface directly with Customer
Experience Manager in areas of team performance, customer survey input,
call performance, training, and other call center operational matters.
When
we embrace the different ideas, perspectives and backgrounds that make each of
us unique, we ? as individuals and as a company ? are stronger
We are committed to ensuring equal employment
opportunities for all job applicants and employees. Employment decisions are
based upon job-related reasons regardless of an applicant's race, color,
religion, sex, sexual orientation, gender identity, age, national origin,
disability, marital status, genetic information, protected veteran status, or
any other status protected by law.
Qualifications
Required (Basic) Qualifications:
+ Bachelor's degree from an accredited institution
+ Minimum of five years of work experience
+ Must be able to work in the U.S. without sponsorship
now and in the future
Preferred Qualifications:
+ One or more years of experience in a management or
supervisory role preferred
+ Knowledge of dealership and/or repair facility
operations is desired
+ Previous experience in the transportation service or
customer support fields is a strong plus
+ Advanced understanding of Eaton applications and
operating systems is preferred
Position Criteria:
+ Experience using data to drive decision making
+ Excellent written and verbal communication skills
+ Willing to travel about 25%
+ Strong prioritization skills and ability to manage
multiple requests at once
We make what matters work. Everywhere you look?from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day?you?ll find one thing in common. It all relies on power. That?s why Eaton is dedicated to improving people?s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We?re ethical, passionate, accountable, efficient, transparent and we?re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Sales
Region: North America ? US/Puerto Rico
Organization: VEH Vehicle Group
Job Level: Manager
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 25 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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